Returns & Warranty Policy
Updated: 23 December 2025
Business Days: Monday to Friday, excluding weekends and public holidays
This policy is issued in accordance with the Consumer Protection Act 68 of 2008 (CPA) and outlines the rights and obligations of both the consumer and Online Car Parts (Pty) Ltd.
Returns Overview
- All returns require a Return Reference Number.
- Returns without authorisation may be refused.
- Returns must be initiated within 7 days unless covered by warranty.
Unless the return arises from an error by Online Car Parts or a valid warranty claim, return shipping costs are for the buyer’s account.
Approved refunds are processed within 7–10 business days after inspection and approval.
Incorrect or Defective Goods Supplied
- If Online Car Parts supplied an incorrect item, return shipping will be arranged at our cost.
- Defects on arrival must be reported immediately with supporting photographs.
- Resolution will be handled in accordance with CPA Section 56.
Change of Heart, Mind & Incorrect Purchases
The CPA does not compel suppliers to accept returns for correctly supplied goods based solely on change of mind or price comparison.
- Returns for incorrect purchases are assessed at management discretion.
- Goods must be unused, uninstalled, and resaleable.
- Return shipping is for the buyer’s account.
Return Conditions & Packaging
- Goods must be returned in original packaging, including all inserts, labels, seals and accessories.
- All components must be present. No parts may be missing or substituted.
- Items that have been installed or test-fitted are deemed used goods.
- Damaged or incomplete packaging that affects resale value may result in refusal.
- Goods damaged due to inadequate return packaging will not be credited.
In terms of CPA Section 20(6), a supplier may refuse the return of goods that are not in original condition or cannot reasonably be resold.
Warranty & Supplier Remedies (CPA Section 56)
All goods are supplied with an implied warranty of quality in accordance with Section 56 of the Consumer Protection Act.
In accordance with Section 56(2) of the CPA, where goods fail to satisfy the requirements of quality, Online Car Parts (Pty) Ltd reserves the right to elect whether to:
- Repair the goods
- Replace the goods
- Refund the consumer
The election of remedy rests with the supplier and not the consumer.
Warranty claims are subject to inspection, testing, and assessment by the supplier or manufacturer. The supplier’s determination shall be final.
Electrical & Electronic Components
- Electrical and electronic components are tested prior to dispatch.
- Once fitted, many electrical items are non-returnable due to sensitivity.
- Generic fault codes are insufficient for warranty claims.
- Detailed diagnostic reports from professional equipment are required.
- Burnt starters, alternators, regulators, and fitted sensors are not returnable.
Vehicle Maintenance & System-Related Failures
Many automotive components operate as part of an integrated system and rely on regular servicing and proper vehicle maintenance to function correctly. Failure to maintain a vehicle in accordance with manufacturer-recommended service intervals may result in premature or secondary component failure.
Components such as injectors, turbochargers, radiators, cooling system components, and internal engine components are particularly sensitive to overheating, contamination, degraded lubricants, blocked cooling systems, and poor maintenance practices, but are not limited to these.
Damage or failure resulting from inadequate servicing, neglect, overheating, oil or coolant contamination, incorrect lubricants, incorrect coolant mixtures, blocked radiators, or continued operation of a vehicle with known faults is not considered a product defect and is not covered under warranty.
In the event of a warranty or quality-related claim, Online Car Parts (Pty) Ltd reserves the right to request supporting service and maintenance records from an accredited service centre.
This may include job cards, invoices, odometer readings, and workshop accreditation details (e.g. RMI-accredited workshops or equivalent), where applicable, to verify correct fitment, servicing history, and compliance with manufacturer requirements.
Failure to provide reasonable supporting documentation may result in the claim being delayed or declined, as permitted under the Consumer Protection Act.
Exclusions
- Incorrect installation, misuse, abuse, or lack of lubrication.
- Acts of God or external environmental damage.
- Normal wear and tear.
Frequently Asked Questions
The supplier chooses whether to repair, replace or refund in accordance with CPA Section 56(2).
No. CPA Section 20 permits refusal where goods cannot reasonably be resold.
Email: customerservices@onlinecarparts.co.za
Tel: 010 970 6009
WhatsApp: 069 777 5 777 | 069 777 3 777