Privacy & Cookie Policy
Last updated: 23 December 2025
Online Car Parts (Pty) Ltd is committed to protecting your personal information and processing it lawfully, transparently and responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Online Car Parts (Pty) Ltd
118 Rabie Street, Cnr Rabie Street & 2nd Avenue
Fontainebleau, Randburg, Johannesburg, 2194
Tel: 010 970 6009
Email: customerservices@onlinecarparts.co.za
Information Officer
If you have questions about your personal information, you may contact our Information Officer:
Information Officer – Online Car Parts (Pty) Ltd
Tel: 010 970 6009
Email: customerservices@onlinecarparts.co.za
What personal information we collect
We only collect personal information that we reasonably need to run our business and provide services to you. This may include:
- Contact details: name, surname, email address, phone number, delivery address
- Account details: login details, account preferences, wishlists
- Order & transaction details: orders, invoices, delivery notes, returns, warranties, payment confirmations
- Business details (where applicable): company name, VAT number, registration number
- Support interactions: emails, calls, WhatsApp messages, service queries
- Technical data: IP address, browser type, device identifiers, cookie identifiers, usage and analytics data
Vehicle applications can vary by model year, engine code, trim level, and prior modifications. For that reason, we may ask for vehicle details, VIN information, or part numbers to reduce incorrect purchases, improve fitment accuracy, and prevent delays.
How we collect personal information
- Directly from you when you place an order, create an account, submit a form, contact support, or request a quote
- Automatically through website cookies, analytics tools, and server logs when you browse our site
- From third parties where permitted, such as couriers, payment providers, fraud prevention tools, and service platforms
Why we use your information
We process personal information for legitimate business purposes, including:
- Processing orders, payments, and deliveries
- Providing customer support, returns, and warranty assistance
- Preventing fraud and protecting customers and the business
- Improving our website performance, user experience, and security
- Complying with legal, accounting, and tax requirements
Lawful basis for processing (POPIA)
We process personal information based on one or more of the following:
- Performance of a contract: to deliver goods and services you request
- Legal obligations: accounting, tax, and regulatory compliance
- Legitimate interests: security, fraud prevention, improving service, operational administration
- Consent: where required (for example certain marketing preferences and non-essential cookies)
Who we share information with
We do not sell personal information. We may share information with trusted service providers, only as needed to deliver our services:
- Couriers and logistics partners to deliver your order
- Payment processors to process payments and prevent fraud
- IT and hosting providers to keep the website running securely
- Customer service platforms to manage queries and support
- Professional advisers (legal, audit, accounting) where required
Where we use third-party operators, they are required to process personal information securely and only for authorised purposes.
Security & retention
We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, or disclosure. No system is perfectly secure, but we actively manage risk and improve controls over time.
Retention: We keep personal information only as long as necessary for service delivery, legal compliance, accounting, audit, and dispute resolution.
If personal information is compromised, we will take reasonable steps to investigate and, where required under POPIA, notify affected parties and the Information Regulator.
Your POPIA rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Delete information where we are not legally required to keep it
- Object to processing in certain circumstances
- Withdraw consent (where processing is based on consent)
We may require proof of identity before processing requests and may refuse requests where lawful grounds apply (for example legal retention obligations or where deletion would prevent us from meeting contractual or legal duties).
Marketing preferences
You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us directly. Service-related communications (such as order confirmations, delivery updates, and support replies) are not optional.
Cookies & tracking technologies
Cookies are small text files stored on your device. They help websites work properly, remember preferences, and improve performance.
Types of cookies we use
- Strictly necessary: required for core site functions (checkout, login, security)
- Performance: analytics to improve speed and usability
- Functionality: remembers preferences (for example saved carts)
- Targeting: used to measure and improve advertising relevance (where applicable)
Managing cookies
You can control cookies through your browser settings. Disabling cookies may reduce website functionality. For guidance, visit www.aboutcookies.org.
FAQ
No. We do not sell personal information. We only share it with service providers to deliver our services or where legally required.
In most cases we do not need it. If it is required for a specific lawful purpose (for example certain business account or compliance needs), we will explain why and only request what is necessary.
Yes, subject to legal retention requirements (for example tax, accounting, audit, or dispute resolution). We’ll explain what we can delete and what we must keep.
Use the unsubscribe link in any marketing email or contact us. Order and service messages will still be sent where necessary.
Changes to this policy
We may update this policy from time to time to reflect changes in law or our operations. The latest version will always be published on this page.
© Online Car Parts (Pty) Ltd. All rights reserved.